Frequently Asked Questions

1.   What is the purpose of this website and what does it include?
2.   How can I get a logon for the My Pay Detail area?
3.   Can I view my paycheck details prior to actually getting paid?
4.   Why doesn't my paycheck equal my pay data on the My Pay website?
5.   What should I do if I see a discrepancy with my pay data?
6.   How can I retrieve my user name and password if I have forgotten them?
7.   How can I get an answer to a question that hasn't been addressed in this section?



1. What is the purpose this website and what does it include?


TheraCare has created the My Pay website to assist our Fee For Service and Independent clinicians by providing access to a detailed online report of their paycheck data.  The online report will list all of the sessions that the clinician is to be paid for within a given pay period.  The detail includes service description, session date, child serviced, duration, and pay rate.  Clinicians can view details for the current pay period, and several previous payroll cycles.

The TheraCare My Pay website also includes a helpful Calendar which lists period end dates and the corresponding pay dates for the entire year.  The pay calendar can be used by TheraCare clinicians to determine upcoming pay dates.

In addition, the TheraCare My Pay website contains a Help Desk tab which provides instructions for clinicians in the event of a discrepancy in their paycheck data.  Detailed information relating to our Payroll Help Desk (such as contact information, hours of operation, and instructions) can be found in this area.

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2. How can I get a logon for the My Pay Detail area?


You must contact the Payroll Help Desk in Islandia in order to have them establish a logon (a user name and password) for you to use.  Once your logon has been established, you can use it to access the My Pay Detail area of the My Pay website.

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3.
Can I view my paycheck details prior to actually getting paid?


Yes.  The payroll department will post a detailed online report of your paycheck data for you to view, on your pay date.  We strongly suggest that you take advantage of our early posting process to verify your paycheck data.

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4.
Why doesn't my paycheck equal my pay data on the My Pay website?


The information on the May Pay website is your gross pay.  It does not include any taxes or deductions.  This amount will be equal to your total earnings as shown on your pay stub.

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5. What should I do if I see a discrepancy with my pay data?


If you discover that there is a discrepancy in your paycheck data, you should contact the Payroll Help Desk.  You can do so by clicking on the Help Desk tab in the toolbar aboveThe Help Desk tab contains all of the contact information that you will need to get in touch with us.  Also included in the Help Desk area of our site are our hours of operation as well as important instructions that you should follow when trying to reach us.  Please leave detailed information, including session date and child serviced, to enable us to respond to your call as quickly as possible.  

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6.
 How can I retrieve my user name and password if I have forgotten them?


If you have forgotten your user name or password you should contact the Payroll Help Desk.  You can do so by clicking on the Help Desk tab in the toolbar aboveThe Help Desk tab contains all of the contact information that you will need to get in touch with us.

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7. How can I get an answer to a question that hasn't been addressed in this section?


If you have any questions, comments, or suggestions, you can reach the TheraCare payroll department by clicking on the Help Desk tab in the toolbar above.

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